Help

Something not working, a translation that looks wrong, or a show you wish was in Nuri? Write to suket@nurilang.com. A real person reads every message, usually within a couple of days.

Your subscription

How do I cancel?

Open your iPhone's Settings, tap your name, then Subscriptions, then Nuri. Cancelling stops the next renewal, and you keep access until the end of the time you've paid for. If you cancel during the free week, you won't be charged.

I paid, but Nuri is asking me to subscribe again.

Tap "Restore purchases" on that screen, or in Nuri's Settings. Make sure you're signed in with the same Apple Account you subscribed with.

Can I get a refund?

Apple handles refunds. You can ask for one at reportaproblem.apple.com.

Your words

Do I need an account?

No. Nuri works without one, and there's nothing to sign in to.

Where are my saved words kept?

On your iPhone. They aren't sent anywhere. If you move to a new iPhone by restoring from an iCloud or computer backup, they come with you. If you set the new phone up fresh, they don't, because there's no account to sync them through yet.

Scenes

A scene won't play.

Scenes play from YouTube, so they need an internet connection. Sometimes a video's owner removes it or blocks it in your country. When that happens Nuri skips the scene, and we take it out of the feed as soon as we know. If one keeps failing, tell us which one.

A translation or explanation looks wrong.

Please tell us. Send the line and what you think it should say, and we'll fix it for everyone.

Privacy

Nuri keeps what you do on your device and has no ads or tracking. The full details are in the privacy policy, and the terms of use cover subscriptions and the rest.